Right of Withdrawal

Important exception: services tied to a specific date

Renting event equipment for a specific date or period usually falls under the exception for services connected with leisure activities that are provided on a specific date (Sec. 312g(2) no. 9 of the German Civil Code; Art. 15(1)(g) of the Turkish Distance Contracts Regulation). Where this exception applies there is no right of withdrawal and cancellations are governed by the cancellation terms in our General Terms and Conditions.

Every order placed through this site includes a set-up and a return date, so the exception applies as a rule: there is no 14-day right of withdrawal and cancellations follow the three-day rule in our General Terms. Cancellation is free of charge while more than 3 days remain until the set-up date; within the final 3 days (72 hours) the order becomes binding, because crew, vehicles and equipment have been reserved for that date.

These terms are also sent to you in writing, both in the summary e-mail you receive when your request reaches us and in the confirmation e-mail once your order is approved.

If a service is not tied to a specific date, the right of withdrawal set out below applies.

Right of withdrawal

You may withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded.

Exercising the right

To exercise your right of withdrawal you must inform us of your decision by an unequivocal statement (for example a letter or an e-mail):

• [Company name]
• [Postal address]
• E-mail: [e-mail address]
• Phone: [phone number]

Meeting the deadline

To meet the withdrawal deadline it is sufficient for you to send your communication concerning the exercise of the right before the period has expired.

Model withdrawal form

You may use the following wording, though you are not obliged to.

To: [Company name], [postal address], [e-mail address] — I hereby give notice that I withdraw from my contract for the following service: [order number and equipment], ordered on: [date], name of consumer: [name], address: [address], date: [date], signature (only if this form is notified on paper).

Effects of withdrawal

If you withdraw, we will reimburse all payments received from you without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision. We will use the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in no event will you be charged a fee for the reimbursement.

Services started during the withdrawal period

If you requested that the service begin before the end of the withdrawal period, you must pay us an amount which is in proportion to what has been provided until you communicated your withdrawal, in comparison with the full coverage of the contract.

The right of withdrawal expires once the service has been fully performed, provided performance began with your express request and your acknowledgement that you would lose the right upon full performance.

Business customers

Customers acting within their trade or profession have no statutory right of withdrawal; for them the cancellation terms of our General Terms and Conditions apply.